As an asset-based carrier, we specialize in full truckload dry van services. Our operations focus on moving freight efficiently and securely across the United States, using our owned fleet of trucks and 53′ air-ride dry van trailers. Learn more about our specialized offerings through our “Shipper Priority Solution” package for shippers only.
While we are based in Southern California, we handle shipments to and from various regions across the U.S., depending on your needs. Check out our key service point map on the “Our Service" page.
Shipping and Logistics
What types of freight can you haul?
We haul a wide range of goods, including dry goods, non-perishable food products, consumer goods, and industrial supplies. If you have specific requirements, feel free to request a quote using our Instant Quote tool, and we’ll confirm if we can accommodate your shipment.
Do you offer temperature-controlled or refrigerated transportation?
Currently, we focus on dry shipments. If you require temperature-controlled solutions, we can refer you to trusted partners in our network.
How do you handle freight tracking?
We offer TruckerTools or Macropoint (regular) tracking to our customers. Additionally, customers can request daily updates from our coordinator, and we commit to providing a minimum of three location updates per day to keep you informed at every step of the delivery process. Click here to learn more about our "Freight Operational Terms and Conditions."
What is your average delivery time for full truckloads?
Delivery times depend on the distance and shipping lane. Local Southern California routes are typically completed within the same day, while long-haul deliveries vary based on the destination. For detailed transit times, “Contact Us” or request a quote.
Pricing and Contracts
How do you calculate freight rates?
Our freight rates are based on factors like distance, weight, type of freight, and current market conditions. Use our "Instant Quote" tool to get a transparent and competitive rate tailored to your shipment.
Do you offer contracted shipping services?
Yes, we provide long-term freight contracts to shippers and freight forwarders seeking consistent and reliable trucking solutions. Contracted services often come with volume-based pricing benefits. Explore our "Shipper Priority Solution" package for more details.
What are accessorial fees, and when do they apply?
Accessorial fees are additional charges that may apply for services beyond standard transportation, such as detention, layovers, or driver assist (tailgate). For a detailed list of potential fees and when they apply, please visit our "Freight Terms & Conditions."
Customer Support and Claims
What happens if my shipment is delayed?
While we strive to minimize delays, unforeseen circumstances such as weather or traffic can occasionally impact timelines. If delays occur, we communicate promptly and adjust delivery schedules as needed. Read our blog for tips on managing shipping delays.
How do I file a claim for damaged or lost freight?
If an issue arises, please notify us immediately. Our team will guide you through the claims process and provide all necessary documentation for resolution. Claims are typically processed within a standard timeframe to ensure a smooth experience.
What customer support options do you offer?
We pride ourselves on being accessible by assigning Dedicated Coordinators for real-time updates and personalized support.
Getting Started
How do I request a quote?
Requesting a quote is simple! Use our "Instant Quote" to get your next shipment rate within a few clicks.
Do I need a freight broker to work with you?
No, you can work with us directly. However, if you prefer working through a broker, we’re experienced in collaborating with third-party logistics providers.
Can you help with recurring shipments?
Absolutely! Many of our clients rely on us for recurring shipments. "Contact Us" to schedule a call to discuss more details, and we’ll ensure your freight moves seamlessly.
Policies and Operational Terms
Where can I find your freight operational terms and conditions?
Our Freight Operational Terms and Conditions outline all policies related to shipping, including liability, claims, and accessorial fees. You can view the complete document on our website by visiting the "Freight Terms & Conditions."
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Carrier Packet
Shipper's Priority Solution
By Secure Transit Inc.
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